1. Overview

This Refund & Cancellation Policy applies to all subscriptions and payments made for the JamunHR platform, a product of Livicot Enterprises ("we", "us", "our"), Coimbatore, Tamil Nadu, India. By making a payment on JamunHR, you agree to the terms set out below. This policy should be read together with our Terms & Conditions and Privacy Policy.

2. Nature of Subscription

JamunHR is offered as a prepaid Software-as-a-Service (SaaS) subscription, billed on a per-employee, per-month basis (plus applicable GST at 18%) and purchased in 3-month, 6-month, or 12-month plans. Access to the Service is provisioned immediately upon successful payment confirmation.

3. Cancellation by the Customer

You may cancel your subscription at any time from the Subscription module within your dashboard, or by writing to us at info@livicot.com. Cancellation stops future renewals. Your access will continue until the end of the current paid subscription period, after which the account will not be renewed.

4. Refund Eligibility

7-Day Refund Window: If you are a first-time subscriber and are not satisfied with the Service, you may request a full refund within 7 calendar days of your initial payment, provided the platform has not been used extensively (e.g., bulk employee onboarding or payroll runs have not been completed).
Service Failure: If the Service is unavailable for a continuous period due to a fault solely attributable to us, you may be eligible for a pro-rata refund or a service credit for the affected period.
Duplicate / Failed Transactions: Any amount charged due to a duplicate payment, or debited where the subscription was not activated, will be refunded in full to the original payment method.

5. Non-Refundable Charges

Subscription fees for any period that has already been used or has elapsed.
Requests made after the 7-day refund window for a new subscription.
Renewal payments where cancellation was not requested before the renewal date.
Applicable taxes (GST) already remitted to the government.
Charges arising from misuse of the Service or violation of our Terms & Conditions.

6. How to Request a Refund

To request a refund, email info@livicot.com from your registered email address with the following details: company name, registered mobile/email, payment/transaction reference ID, payment date, amount, and the reason for the refund request. Our team will review and respond within 3 business days.

7. Refund Method & Timeline

Approved refunds are processed to the original payment method used at the time of purchase. Once approved, refunds are typically initiated within 5–7 business days. The time taken for the amount to reflect in your account thereafter depends on your bank or payment provider. Payments and refunds are processed securely through our authorised third-party payment gateway; we do not store your full card or banking credentials.

8. Chargebacks

If you have a concern about a charge, please contact us first so we can resolve it. Raising a chargeback without contacting us may lead to suspension of your account pending resolution.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of JamunHR after changes constitutes acceptance of the revised policy.

10. Contact Us

For any refund or billing queries, contact:

Livicot Enterprises
Coimbatore, Tamil Nadu, India
Email: info@livicot.com
Phone: +91 63829 47171